The real deal
Want something more than training, tutorials and technical assistance?
You’re gonna love the support you get from Sitewise.
In-depth training, technical support and on-demand troubleshooting is just the tip of the iceberg when it comes to how we support your brand growth.
Bring us your weird questions, crazy ideas, and overwhelming projects. We’ll listen, ask questions, figure out how, and craft solutions that you didn’t even know you wanted (but you do. You really do.)
The journey
From implementation to everyday support – and beyond.
We support you brand from day one, and we never stop because we truly care about your success.
Consider our team an extension of your teams. They offer full-scale training, relentless support, professional services, and thoughtful analytics solutions that fit every stage of your brand growth.
The get-go
Implementation begins as soon as you sign on the dotted line.
Our internal info sharing and planning begins before the contract ink is dry. When your dedicated Client Services Manager sets up a kick-off call, they already know the score. It’s time to get to the nitty gritty of platform requirements, data integration, analytics, custom reporting and key priorities.
The plan
Co-create the blueprint to onboard your brand, data and teams.
Once you love the onboarding blueprint crafted by your Client Services Manager, it’s time to focus on data. First, transfer us everything you’ve got. We upload and style it in Sitewise, then review it with you so we can customize your Smart Report output and design.
The roll-out
It’s go time! Let’s get your teams set up for success in Sitewise.
At this point we’ve got your needs dialed in for everything from user group access to data updates, app integrations, analytics, and special projects. All that’s left to do is set everyone up with accounts, train every user from novice to account admin, and put your Sitewise plan in action.
The everyday
We’re here for whatever you need, whenever you need it – and we mean it.
Sitewise support is not an afterthought, it’s the very core of what we do. Our frontline support team members regularly lead client onboarding and data analysis projects – they’ve got you! If you have a request that’s above and beyond their scope, they’ll bring it to your Client Services and Predicative Analytics Managers.
The maintenance
Meetings and maintenance might not be sexy, but they are a must.
Your Client Services and Predictive Analytics Managers take every interaction as a chance to align on projects, priorities, and new opportunities. Behind the scenes, our Development team takes scheduled deep dives into your account and data updates to ensure everything is working as it should be.
The special projects
It’s all aboard the brand growth train at Sitewise Analytics.
Have a special request or just want to see something different? Bring it up with literally anyone on Team Sitewise. Everyone from our analysts to leadership is proactively exploring new ways to refine our platform, services and analytics to maximize your growth potential.
The dream team
Meet the experts on Sitewise, and so much more.
Do we know our technology inside and out? Yeah, but we’re more than that.
Our team is packed with talented, solution-obsessed individuals with professional acumen in real estate, geographic information systems (GIS), modeling, data management and integration, application programming interfaces (API), data science…the list goes on and on!
Find out more how they work with our other teams to produce solutions that work for your multi-unit brand.
Platform solutions
Tech support that works for every stage of your brand growth.
Sitewise technology is designed to evolve and grow with your business, so the way you use it changes along with your business requirements.
Our Customer Support team helps you learn how to get the most out of Sitewise, while our Technical Services team helps build and support the technology your teams love to use day to day.
Client solutions
Your Sitewise advocate for special requests that achieve on-brand success.
The passionate, motivated people on our Client Solutions team provide professional advice and services to our users and their decision-makers.
Using a dynamic mix of data analysis and Sitewise technology, they deliver customized and complex solutions, reports and more to support your strategic real estate roadmap.
Predictive Analytics solutions
Analytics advocates that help global and local brands scale up market share.
We dedicate an Analytics Client Manager to support your vision during coordinate the build, maintenance and refresh of every analytics project.
They bring experience and fresh eyes to your market plans, site selection, corporate strategy and beyond. Their insights enrich everything analytics from scorecards and profiles to sales forecast models and whitespace analysis.
Who we work with
Industries
We work with the next generation of market planners across every department in restaurant, retail and service brands. From analysts to C-suite executives – our support solutions help you level-up your market strategy with actionable insights.
Restaurant
Real estate roadmaps are on the menu for every kind of restaurant brand from quick service to fine dining.
Retail
Actionable, data-driven insights on shopper and competitor behavior for any retail brand.
Service
Innovative market optimization and site evaluation solutions for service-based brands.
Brand profile
Maybe you’re an emerging brand with a big dream. Maybe you’re an established brand looking to optimize your portfolio.
No matter where you are in your brand journey, Sitewise is here to help you dominate your existing markets and break into new ones.
Established brands
The blog
What's new
Read more on the latest service resources from Sitewise like blogs, webinars, events and more!
Resources
Data
Data
Ready to grow your brand the wise way?
We’d love to hear about your brand and your plans to update your strategic real estate roadmap!
